Time-Out

Time-Out enables a short break from playing with Playzilla. Once activated, you will not be able to deposit, withdraw funds, play, or access any Playzilla products for the selected period. The available Time-Out periods are shown in your Account Profile under the Time-Out section. Revoking a Time-Out is only allowed after 24 hours from the initial Time-Out request. Upon expiration, your account is automatically re-activated.

Self-Exclusion

For a longer break, you may choose Self-Exclusion. To initiate, contact Playzilla Support by email and inform us of your decision to pause activity on the Website. Upon receipt of your request, the account enters a first stage 24-hour cooling-off period during which no gambling activity is permitted. After this initial period, a Customer Support Agent will inform you of the available self-exclusion periods. The periods are pre-defined and cannot be varied. To proceed, you must provide an email response confirming your selection. If we do not receive a reply within a further 24 hours, your account will be reopened and confirmed by email. Once Self-Exclusion begins, the account is disabled and you will not be able to deposit or withdraw funds for the duration of the Self-Exclusion. Upon expiration, the account automatically re-activates.

Financial Protection of Players and Limits

You may impose spend and activity limits on your account in the My Account area. If you exceed the maximum self-imposed limit at any time, further actions related to that limit are restricted. To revoke a limit or exclusion, you must submit a written or electronic notice. The Company will consider the request, but may deny it. We take reasonable steps to ensure Self-Exclusion is observed and to prevent promotional material from reaching customers who have excluded themselves. However, you acknowledge that the Company is not responsible if you continue to gamble through alternate accounts or by altering registration details, or if promotional material is inadvertently forwarded. If you experience difficulty refraining from play during Self-Exclusion, you should seek urgent professional assistance through your local gambling support services.

Reinstatement and Communications

At the end of a Self-Exclusion period, normal playing activity resumes automatically unless another exclusion or limit has been set. Time-Out and Self-Exclusion are independent tools and are managed separately within your account settings. Playzilla will communicate important updates to you via the contact details on file.

Age, Safety and Responsible Gaming

We enforce age verification and prohibit participation by individuals under 18. Gambling may be addictive; Playzilla encourages responsible play and offers self-regulation tools to support safer engagement with the services.